Shipping & returns

Shipping

Where we ship. To addresses in the United States only. Checkout will not accept an address in any other country.

What it costs. A flat $7.50 per order, for anywhere from 1 to 10 bricks. You see the shipping charge at checkout before you pay.

When it ships. We aim to ship within 3 business days of your order (Monday to Friday, excluding US federal holidays). If anything holds your order up, we will email you.

Delivery. We estimate delivery 3–7 business days after you order, the same estimate checkout shows; the carrier and your location can move it either way. We don’t offer expedited shipping. If we have tracking for your package, we will email it to you.

Lost packages. If your order seems to have gone missing, write to us. We will trace it with the carrier, and if it is lost we will send a replacement or refund you in full.

Returns

Unopened bricks. You can return a brick with its wrapper intact within 30 days of delivery for a refund of the price you paid for it. Email us first so we can tell you where to send it. Return shipping is yours to pay, and the original shipping charge is not refunded.

Opened tea. Because this is a food, we can’t take back tea once the wrapper is opened, unless it arrived damaged or isn’t what you ordered.

Damaged or wrong orders. Tell us within 14 days of delivery, with a photo if you can. We will send a replacement or refund you in full, shipping included, and you won’t need to send anything back.

Cancelling. If you change your mind before your order ships, email us and we will cancel it and refund you in full. Once it has shipped, the return policy above applies.

Refunds. Refunds go back to your original payment method through Stripe within 5 business days of our receiving your return or confirming the problem. Your bank may take a few more days to show it.

Questions

Write to support@shantea.house. We answer every message.